Sometimes, a situation comes when your friend, family member or college asks you to troubleshoot their computer when you are far away from them.

There are a lot of options available to do remote support. In that case, you try to help them over a phone call, but you know that it would be better if you were actually in front of the system. However, if you are aware, with a hidden feature of Windows 10 you can use to help them remotely as well. Quick Assist is an inbuilt app in Windows 10 witch allows you to troubleshoot the PC problem remotely. To help remotely, you only need an active Internet connection.

Quick Assist, originally known as Windows Remote Assistance i so much easier to explain to end users (the friends, family members and colleges) then other products in the market .

How to

In this article, I will explain you the steps on how you can help someone remotely to troubleshoot the PC problem.

Give assistance

  1. Select Start > Windows Accessories > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results).
  2. Select Assist another person, then send the 6-digit code to the person you’re helping.
  3. When they’ve entered it, select either “Take full control” or “View screen”.
  4. Select Continue and wait for the person you’re helping to allow the connection.

Get assistance

  1. Select Start > Windows Accessories > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results).
  2. In the Code from assistant box, enter the 6-digit code you were given, and select Share screen.
  3. Wait for your helper, then select Allow in the window that displays.

Reminders

  • It is free to use
  • You must have an Microsoft account
  • It is available from Windows 10 Anniversary Update (build 14383)
  • It is only available on Windows 10, there is not an IOS,MAC or Linux app available.
  • It is not available on RDS and Citrix desktops or other VDI based on Windows Server.